pkok Privacy Policy for Bangladesh Players

1 Introduction

This Privacy Policy explains how pkok collects, uses, stores, and protects the personal information of players who use the pkok online gaming platform, including the website at pkok.now and the pkok Android application. It applies to all players registered on pkok, including players based in Bangladesh.

By registering a pkok account, you confirm that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, you should not register or continue to use the pkok platform.

pkok is committed to handling your personal data responsibly. We collect only the data we genuinely need to operate the platform, process your transactions, and keep your account secure. We do not collect data for the sake of it, and we do not sell your data to anyone.

2 Data We Collect

pkok collects the following categories of personal data from players:

pkok does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for regulatory compliance purposes, in which case you will be notified in advance.

3 How We Collect Your Data

pkok collects your personal data through the following channels:

• Direct registration: When you create a pkok account, you provide your name, contact details, and date of birth directly.
• Payment transactions: When you deposit or withdraw via bKash or Nagad, your mobile money account number and transaction reference are recorded.
• Platform usage: As you use pkok, we automatically collect technical and usage data including your IP address, device information, and game activity.
• Support interactions: When you contact the pkok support team via live chat or email, the content of those communications is stored.
• Cookies and similar technologies: pkok uses cookies to maintain your session and collect anonymous analytics data. See Section 8 for full details.
• Identity verification: If you are asked to verify your identity, you may provide a copy of your national ID card or other government-issued document.

4 How We Use Your Data

pkok uses your personal data for the following purposes:

• To create and manage your pkok account.
• To process deposits and withdrawals via bKash and Nagad in BDT.
• To verify your identity and confirm that you meet the minimum age requirement of 18 years.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To provide customer support and resolve disputes.
• To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
• To send you promotional communications about pkok bonuses and offers, if you have opted in to receive them.
• To monitor your gaming activity for responsible gaming purposes and to apply any limits or restrictions you have set on your account.
• To improve the pkok platform, fix bugs, and optimise the user experience based on anonymous usage data.
• To comply with applicable laws and regulatory requirements.

pkok will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or notifying you of the new purpose.

5 Data Sharing

pkok does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors: Your mobile number and transaction details are shared with bKash and Nagad solely to process your deposits and withdrawals. These providers are bound by their own privacy policies and are not permitted to use your data for any other purpose.
• Identity verification providers: If pkok requires you to verify your identity, your document data may be shared with a third-party verification service. This data is used only for verification and is not retained by the provider beyond the verification process.
• Regulatory and law enforcement authorities: pkok may be required by law to disclose your personal data to government authorities, regulators, or law enforcement agencies. We will only do so when legally obligated and will notify you where permitted by law.
• Fraud prevention services: pkok may share technical data such as IP addresses and device fingerprints with fraud prevention partners to protect the platform and its players.
• Business transfers: In the event that pkok is acquired by or merged with another entity, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and your rights will be preserved.

All third parties with whom pkok shares data are contractually required to handle that data securely, use it only for the specified purpose, and comply with applicable data protection standards.

6 Data Retention

pkok retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and regulatory obligations. The standard retention periods applied by pkok are as follows:

• Account and identity data: Retained for a minimum of five years after account closure to comply with anti-money-laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for two years from the date of the last interaction.
• Technical and usage data: Retained in anonymised form for up to two years for analytics purposes.

When your data is no longer required for the purposes for which it was collected, pkok will securely delete or anonymise it. You may request early deletion of your data subject to the limitations described in Section 9.

7 Data Security

pkok takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the pkok platform.
• Encrypted storage of sensitive data including passwords and payment account numbers.
• Restricted access controls ensuring that only authorised pkok personnel can access personal data.
• Regular security audits and penetration testing of the pkok platform.
• Two-factor authentication options available for player accounts.
• Automated monitoring systems that detect and alert on suspicious account activity.

While pkok takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your pkok account password confidential and for notifying us immediately if you suspect unauthorised access to your account.

8 Cookies

pkok uses cookies and similar technologies on the platform. A cookie is a small text file stored on your device when you visit a website. pkok uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate pkok. You cannot opt out of essential cookies without disabling the platform entirely.
• Analytics cookies: Used to collect anonymous data about how players use pkok, such as which pages are visited most often and how long sessions last. This data helps us improve the platform. Analytics data is aggregated and cannot be used to identify individual players.
• Preference cookies: Used to remember your settings and preferences on pkok, such as your preferred language or display settings.

pkok does not use advertising or tracking cookies. We do not allow third-party advertisers to place cookies on the pkok platform.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use the pkok platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

9 Your Rights

As a pkok player, you have the following rights regarding your personal data. To exercise any of these rights, contact the pkok support team at [email protected] with your request. We will respond within 30 days.

• Right of access: You can request a copy of the personal data pkok holds about you at any time.
• Right to rectification: If any of your personal data held by pkok is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure: You can request that pkok delete your personal data. Note that we may be unable to delete certain data where retention is required by law, such as transaction records.
• Right to restrict processing: You can ask pkok to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where pkok processes your data based on your consent — such as for promotional communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to opt out of marketing: You can unsubscribe from pkok promotional emails and SMS messages at any time via your account settings or by contacting support.

10 Minors

The pkok platform is strictly for adults aged 18 and over. pkok does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on pkok, please contact us immediately at [email protected].

Upon receiving a verified report of an underage account, pkok will immediately suspend the account, delete the associated personal data, and return any deposited funds to the payment source. Any winnings accumulated by an underage player will be forfeited.

11 Changes to This Policy

pkok may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When we make changes, the updated policy will be published on this page with a revised "last updated" date at the top.

For significant changes that materially affect how we handle your personal data, pkok will notify registered players via the contact details on their account before the changes take effect. Your continued use of the pkok platform after any update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically so you are always aware of how pkok handles your personal information.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pkok handles your personal data, please get in touch with the pkok support team. We are available 24 hours a day, 7 days a week.

You can reach us via live chat on the pkok platform for the fastest response, or by email at [email protected]. We aim to respond to all privacy-related enquiries within 30 days.

For requests related to data access, correction, or deletion, please include your registered mobile number and a brief description of your request in your email so we can locate your account and process your request efficiently.